Description

Support ServicesExpert technical support and proactive professional services ensure your business continuity and peace of mindReliable connectivity is essential for your business and for your customers.Unplanned outages have a direct impact on revenue and productivity, but they also jeopardize your hard-won reputation and frustrate your customers.- 3x Outages last longer than customers want- $10K Average cost of IT downtime - 67% Businesses that are unprepared for IT outagesWe support your IT team to help them deliver the best experience for your staff and customers.Net.Cover is a support plan that extends from the access edge to the mission-critical core components of your network.With technical assistance available on-tap and rapid response time, issues don’t need to stop your business operations. - Next Business Day hardware replacement- Access to software security updates and feature upgrades- On-call knowledge and remote sessions to resolve problems fast- Configuration assistance to proactively avoid issues- On-demand web-based support services and knowledge base