Conquer data center complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell Technologies offers a single source with the expertise, know-how and capabilities to help you support your business. ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity. Dell recommends ProSupport with Mission Critical If you need more than business hours support, consider upgrading to ProSupport with Mission Cirtical*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.

Keep Your Component (KYC) is for customers in highly secure or regulated environments. KYC is a support upgrade option that allows complete control over the disposal of sensitive CRU/FRU parts. *Availability and terms of Dell Services vary by region and product. Contact a sales representative for details.

Comprehensive support for complex IT environments. The enterprise landscape is changing rapidly, and the pressure to introduce new technologies into your organization while efficiently maintaining existing servers, storage and networking has never been greater. Big Data, virtualization, application modernization, modular infrastructure and cloud computing can result in substantial benefits, but they require an even higher level of expertise. A complex environment means complex processes – and more potential problems. The more you depend on technology, the more important it is to have the right IT support.

DELL 1Y Coll&Rtn to 3Y Basic Onsite. Number of years: 3 year(s), Service time (hours x days): 8x5

DELL 1Y Coll&Rtn to 4Y Prem Spt. Number of years: 4 year(s), Service time (hours x days): 24x7x365

Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

ProSupport gives you a higher level of support with 24x7 direct access to ProSupport engineers for help with Dell docking station setup, configuration, troubleshooting issues, and more. Plus, you get an Advanced Exchange docking station replacement. If your issue cannot be resolved over the phone, Dell will send a replacement docking station to you the next business day.*By adding ProSupport for docking stations to your customer orders you can ensure that each one can offer a higher level of support and a better experience for end users.

ProSupport gives you a higher level of support with 24x7 direct access to ProSupport engineers for help with Dell docking station setup, configuration, troubleshooting issues, and more. Plus, you get an Advanced Exchange docking station replacement. If your issue cannot be resolved over the phone, Dell will send a replacement docking station to you the next business day.*By adding ProSupport for docking stations to your customer orders you can ensure that each one can offer a higher level of support and a better experience for end users.

ProSupport gives you a higher level of support with 24x7 direct access to ProSupport engineers for help with Dell docking station setup, configuration, troubleshooting issues, and more. Plus, you get an Advanced Exchange docking station replacement. If your issue cannot be resolved over the phone, Dell will send a replacement docking station to you the next business day.*By adding ProSupport for docking stations to your customer orders you can ensure that each one can offer a higher level of support and a better experience for end users.

ProSupport gives you a higher level of support with 24x7 direct access to ProSupport engineers for help with Dell docking station setup, configuration, troubleshooting issues, and more. Plus, you get an Advanced Exchange docking station replacement. If your issue cannot be resolved over the phone, Dell will send a replacement docking station to you the next business day.*By adding ProSupport for docking stations to your customer orders you can ensure that each one can offer a higher level of support and a better experience for end users.