Proactive support for network infrastructureSmart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.Solve problems fasterTechnical support, online resources, and smart capabilities help reduce downtime and promote business continuity.Improve efficiencyInventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.Stay up and runningReduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.

Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.Foundational ServicesAt the foundation of Cisco Partner Support Service is Cisco’s award-winning technical support service, which offers you anytime access to Cisco engineers and an extensive range of technical resources, which provides the following:- Cisco Technical Assistance Center (TAC)- Software downloads and updates- Advance hardware replacement- Online technical resources (Cisco.com)- Optional onsite supportSmart CapabilitiesPSS’s differentiation is in the form of software-enabled smart capabilities that can be deployed when your business operations and IT infrastructure are ready. These smart capabilities are available to you at no additional charge and provide:- Installed Base and Contract Management and Alert Reporting- Proactive Device Diagnostics , powered by Cisco Smart Call Home® technology- Smart Application Programming Interfaces (“Smart APIs”).