HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.• Provides 4-hour response for HP hardware.

HPE Foundation Care ServicesSupport for HPE servers, storage and networking hardware and software Today’s IT environment is complex and administrators are pulled in many directions. With HPE Foundation Care, you can simplify your day-to-day system support experience. Meet your availability commitments with a variety of coverage levels and response times, connect to HPE for faster problem resolution, and get back to business.Get help from a variety of HPE expertsHardware and software support is provided for both HPE and third party products. Services are delivered by trained engineers as well as our network of trained HPE ServiceOne partners.Make HPE your first call for helpWith HPE Foundation Care, you’ll have access to HPE experts via phone, web, or both. You’ll receive problem diagnosis and support, replacement parts and materials, access to firmware and software updates, and collaborative support on leading third party operating systems for x86 hardware.Choose the service that’s right for youSimple, standard service levels make it easy for you to determine the right level of hardware and software support coverage for your service-level agreement and budgetary requirements.

HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.• Choice of service levels to meet specific business needs.

HP Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors.

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.• Choice of service levels to meet specific business needs.

HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.• Choice of service levels to meet specific business needs.

HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.- Escalation Management- HP electronic remote support solution- Basic SW Support and Collaborative Call Management for non-HP SW on eligible HP hardware products- Access to electronic support information and services

HP Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors.