Aruba Networking Foundational Care 1Y NBD Exch HW Only AP‑635 5 Pk SVC

Support ServicesOur flexible offerings provide peace of mind and ensure maximum reliability and business continuity of your HPE Aruba Networking network. Premium support options further reduce the time your IT team spends troubleshooting and provides preventive features to reduce network and security vulnerabilities.Why HPE Aruba Networking support services?Customer reviews say it all. With support in 25 languages and world-class customer satisfaction—9.2 CSAT and 75 NPS scores—our global support team delivers the level of support you need to simplify your operations.Best-in-class warrantyAll HPE Aruba Networking products include a warranty you can depend on, and many products come with a limited lifetime warranty. Warranty service provides basic troubleshooting assistance for product conformance.Choose a support option that fits your businessDo you experience incidents only during business hours? If the answer is no, product warranty is not enough. HPE Aruba Networking support offerings not only provide 24x7 support, but many value-add features that will significantly reduce network downtime and optimize performance. Our support options provide the flexibility to choose how much of the network support burden you wish to take on vs. offloading to a partner or HPE.

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.You can choose from a set of reactive support levels to meet your business and operational needs.HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.For products covered by Foundation Care, HPE offers three distinct service levels:• HPE Foundation Care NBD Service• HPE Foundation Care 24x7 Service• HPE Foundation Care CTR Service

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

HP After-Hours Hardware Installation Service extends the service window for the following services to provide scheduled onsite hardware (HW) installation outside of HP standard business hours.

HP After-Hours Hardware Installation Service extends the service window for the following services to provide scheduled onsite hardware (HW) installation outside of HP standard business hours.

HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day1 Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it – so you can get back to work. When dealing with failed storage media, you maintain control of your sensitive data.