This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.How does it work?Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.Onsite Service LevelLenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update. The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.Customer Benefits• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399 • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition) • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days • Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quicklyWarranty ServicesLenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

New devices have a mandatory warranty period of 12 months. After that, customers are required to bear the costs repair services of any damage or product replacement. This can be very expensive!Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs. Lenovo™ Depot WarrantyFact: our technicians are the best people to take care of any problem that your device might present. And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.Why Lenovo™?- No one knows our products like we do. The best products deserve the best service.- Certified Lenovo technicians use original qualified parts for the highest quality repairs.- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.Why Extend Your Warranty?- Avoid unplanned expenses with maintenance and service. - Increase the lifetime of your device, assuring the best possible technical service for it - Guaranteed original spare parts anytime that your device needs repair. - Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.

Get the most from your PC with Lenovo’s state-of-the-art Smart Performance, delivering powerful, all-in-one PC performance, maintenance, and security.Lenovo Smart Performance deliversTested by experts, validated by customers. Results may vary.Boost PC PerformanceBehind the scenes, Lenovo Smart Performance conducts automatic PC performance monitoring and repairs, resolving common issues. Turn on Smart Performance for quicker PC start-ups, improved performance and stability, and lightning-fast application launches.Supercharge Your Online ExperienceLenovo Smart Performance improves internet and network performance, constantly correcting access issues, improving connectivity, removing extraneous files that slow response times, and resolving major network issues.Protect Your Technology InvestmentAugment anti-virus tools with Lenovo Smart Performance. As a complementary security layer working within your device, Lenovo detects and removes more instances of harmful spyware, adware, ransomware, and infections.Lenovo Smart PerformanceLenovo Smart Performance is your PC performance assurance. It is built with automated fixes, that will resolve identified issues automatically without any intervention. Smart Performance gives you the power to automate the maintenance of your PC.Keep your PC running smoothly and subscribe nowYou can run a free scan, fix the issues, and continue to protect your PC. Sign up for an annual subscription on the Support tab in the Lenovo Vantage app.

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Get the most from your PC with Lenovo’s state-of-the-art Smart Performance, delivering powerful, all-in-one PC performance, maintenance, and security.Lenovo Smart Performance deliversTested by experts, validated by customers. Results may vary.Boost PC PerformanceBehind the scenes, Lenovo Smart Performance conducts automatic PC performance monitoring and repairs, resolving common issues. Turn on Smart Performance for quicker PC start-ups, improved performance and stability, and lightning-fast application launches.Supercharge Your Online ExperienceLenovo Smart Performance improves internet and network performance, constantly correcting access issues, improving connectivity, removing extraneous files that slow response times, and resolving major network issues.Protect Your Technology InvestmentAugment anti-virus tools with Lenovo Smart Performance. As a complementary security layer working within your device, Lenovo detects and removes more instances of harmful spyware, adware, ransomware, and infections.Lenovo Smart PerformanceLenovo Smart Performance is your PC performance assurance. It is built with automated fixes, that will resolve identified issues automatically without any intervention. Smart Performance gives you the power to automate the maintenance of your PC.Keep your PC running smoothly and subscribe nowYou can run a free scan, fix the issues, and continue to protect your PC. Sign up for an annual subscription on the Support tab in the Lenovo Vantage app.

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Support services provide diagnostic, troubleshooting, maintenance, or repair services. They ensure that the general operations of computers and their related software, hardware, or network are working properly.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.