More Than Just Support — A Business PartnershipThe NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.OnCall 24x7 Tech SupportNETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.OnCall 24x7 Tech Support contract purchases are non-refundable.Professional Configuration and Setup AssistanceSchedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.Extended Warranty with Next Business Day ReplacementOnce your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.

More Than Just Support — A Business PartnershipThe NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.OnCall 24x7 Tech SupportNETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.OnCall 24x7 Tech Support contract purchases are non-refundable.Professional Configuration and Setup AssistanceSchedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.Extended Warranty with Next Business Day ReplacementOnce your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.

More Than Just Support — A Business PartnershipThe NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.OnCall 24x7 Tech SupportNETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.OnCall 24x7 Tech Support contract purchases are non-refundable.Professional Configuration and Setup AssistanceSchedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.Extended Warranty with Next Business Day ReplacementOnce your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.

More Than Just Support — A Business PartnershipThe NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.OnCall 24x7 Tech SupportNETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.OnCall 24x7 Tech Support contract purchases are non-refundable.Professional Configuration and Setup AssistanceSchedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.Extended Warranty with Next Business Day ReplacementOnce your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.

More Than Just Support — A Business PartnershipThe NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.OnCall 24x7 Tech SupportNETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.OnCall 24x7 Tech Support contract purchases are non-refundable.Professional Configuration and Setup AssistanceSchedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.Extended Warranty with Next Business Day ReplacementOnce your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.

A set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC by Schneider Electric solutionFunctional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Installation verificationOnce the equipment is assembled, an APC Certified Field Service Engineer will verify all connections within the system have been made according to factory specification, and that it is functioning correctly in all modes of operation, ensuring optimal performance and extending the life of the product.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Logistics coordinationAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Multiple levels of serviceWith the option of packages or individual service components, our services are structured to allow you to pick and choose what you would like APC to do for you.7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.

A set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC by Schneider Electric solutionFunctional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Installation verificationOnce the equipment is assembled, an APC Certified Field Service Engineer will verify all connections within the system have been made according to factory specification, and that it is functioning correctly in all modes of operation, ensuring optimal performance and extending the life of the product.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Logistics coordinationAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.