Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.Installation verificationOnce the equipment is assembled, an APC Certified Field Service Engineer will verify all connections within the system have been made according to factory specification, and that it is functioning correctly in all modes of operation, ensuring optimal performance and extending the life of the product.Functional verificationDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Free firmware upgradesPart of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

Free shipping Our Extended Warranty program offers you free shipping, making sure you get the replacements you need with no additional expense. Technical support Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it. Parts included Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics. Warranty Duration Options Multi-year protection options available to meet your business requirements

5X8 Scheduled Assembly of 1-3 Additional RacksA set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC by Schneider Electric solution

Logitech SelectA comprehensive service plan featuring 24/7 issue resolution by product experts, advanced RMA, and Sync Insights for maximum uptime.ENTERPRISE-GRADEPEACE OF MINDLogitech Select is a comprehensive enterprise-grade service plan that delivers reliability, continuity, and enterprise-grade peace of mind for each room you designate. It provides ultra-responsive 24/7 support, a dedicated Customer Success Manager, accelerated RMA, onsite spares. and advanced Sync analytics including customizable alerts through ServiceNow integration.Ensure your video collaboration solutions are always ready and operational when your teams need them with a backup plan that’s focused on uptime and business-class performance from a vendor you know and trust.WHAT’S INCLUDEDA Comprehensive, All-In-One Service Plan24/7 Enterprise-Grade SupportLogitech video collaboration solutions are enterprise quality and extremely reliable. But should an outage occur and downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Logitech Select as a help desk staffed by video collaboration specialists with expertise using Microsoft Teams®, Zoom Rooms™ and in-room appliances running Windows and Android operating systems.Dedicated Success ManagerLogitech video collaboration solutions and standalone products make online teamwork simple and easy. Yet, we know there are times when having a new perspective on your solution is helpful. That’s when a dedicated Logitech Customer Success Manager can lend support to enterprise customers with 50+ rooms installed. Your CSM is a trusted advisor, analytics-based consultant, and issue-resolution advocate who personally champions your needs.Fix-It Fast with Advanced RMAExpect the best but plan for the unpredictable. Logitech Select provides peace of mind with advanced RMA that aims to deliver next business day expedited delivery of any replacements if needed for Logitech products under warranty. Advanced RMA minimizes downtime to keep your business running smoothly in the event of equipment failure, no questions asked.RMA in an INSTANTSome video collaboration spaces—like boardrooms and training facilities—are business-critical and too essential to wait 24 hours for new equipment if a product failure occurs. Instant RMA provides the fastest product replacement possible with onsite spares for enterprise customers with 50+ Logitech video collaboration rooms installed.Sync Insights Inform OptimizationLogitech Sync compiles and reports data about how people use rooms and devices to help you optimize your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily implement, manage, and monitor your video collaboration solutions at scale.ServiceNow Workflow IntegrationWant immediate notifications in existing workflows? Logitech Sync makes it easy for IT to monitor and manage meeting room devices and push firmware updates all from a unified web dashboard. The ServiceNow integration adds push notifications for events like device disconnection and room overcrowding, so IT can maximize room availability and uptime while maintaining a healthy and connected workplace.How It worksUse Single Sign On (SSO) to access Logitech Select with your existing username and password. Permissions controlled by your Administrator allow multiple users to access specific functions.Requesting assistance from Logitech is streamlined and simple with prompt and expert issue resolution always just a few clicks away.See ticket status and track RMA requests quickly and easily through the Select portal.Logitech Sync simplifies remote monitoring and device management while providing deep insights into device and room usage.Designed & Delivered by ExpertsAs the market leader in the video collaboration space, Logitech innovation and expertise deliver remarkable solutions that are technologically advanced yet simple to use. Logitech Select leverages those brand-defining qualities into a service designed and delivered by experts you know and trust.Comprehensive Service for Room SolutionsReliability, continuity, and enterprise-grade peace of mind accompanies each room you designate for a Logitech Select service plan. One Select plan works for most rooms and hardware. It’s service delivered with simplicity. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.A Service Plan for Every Room No Matter the Size

More Than Just Support — A Business PartnershipThe NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success.OnCall 24x7 Tech SupportNETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.OnCall 24x7 Tech Support contract purchases are non-refundable.Professional Configuration and Setup AssistanceSchedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the performance of the device.Extended Warranty with Next Business Day ReplacementOnce your warranty expires, ProSUPPORT for Business provides you with an extended warranty ensuring that if you have any issues with your device, it will be replaced by the same (or a newer) device. Next Business Day product replacement is also included to ensure that your business is back up and running in the shortest time.