HPE Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

HPE Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

Are you looking for a data protection solution that is always on and always protected? Hewlett Packard Enterprise and Veeam Offerings help you safeguard your data and help ensure you can rapidly and easily recover, should a situation arise – from human error to a malicious attack. For over 10 years, HPE and Veeam have been trusted to help you protect your data everywhere and rapidly recover your data in minutes, for business resilience, reduced risk, and fewer resource constraints. Our proven solutions help maximize data and application availability from on-premises to the cloud – and raise the bar on mission-critical availability. We give you choice and flexibility to place your data where it makes most sense, delivering our solutions as-a-service on and off-premises, and you pay only for what you need. Veeam solutions are fast, simple, automated, and simplify your operations with infrastructure that practically manages itself.What is new supporting point:Integration enhancements for HPE Alletra 6000 and HPE Nimble All Flash including Peer Persistence support, orchestrated snapshots, and backup storage snapshot from either array.Improved speed of backups and restores while hosts, VMs, and data can move freely across data centers without impacting business applications.Integration enhancements for HPE Apollo 4000 systems including per-VM backup chains, new compression algorithms, Linux support expansion, and simplified Linux hardened repository wizard.Improved parallel processing, backup chain management, and synthetic full performance on ReFS/XFS while providing ease of operation and management.HPE StoreOnce and HPE Cloud Bank Storage improvements to utilize HPE StoreOnce Catalyst immutability, provide faster backups/restores, and leverage low-cost object storage on-premises or in the cloud.HPE StoreOnce and HPE Cloud Bank Storage performance improvements including faster fixed block read/write speed, increased write throughput, and synthetic full performance on HPE StoreOnce Catalyst.

Are you looking for a data protection solution that is always on and always protected? Hewlett Packard Enterprise and Veeam Offerings help you safeguard your data and help ensure you can rapidly and easily recover, should a situation arise – from human error to a malicious attack. For over 10 years, HPE and Veeam have been trusted to help you protect your data everywhere and rapidly recover your data in minutes, for business resilience, reduced risk, and fewer resource constraints. Our proven solutions help maximize data and application availability from on-premises to the cloud – and raise the bar on mission-critical availability. We give you choice and flexibility to place your data where it makes most sense, delivering our solutions as-a-service on and off-premises, and you pay only for what you need. Veeam solutions are fast, simple, automated, and simplify your operations with infrastructure that practically manages itself.What is new supporting point:Improved parallel processing, backup chain management, and synthetic full performance on ReFS/XFS while providing ease of operation and management.HPE StoreOnce and HPE Cloud Bank Storage improvements to utilize HPE StoreOnce Catalyst immutability, provide faster backups/restores, and leverage low-cost object storage on-premises or in the cloud.HPE StoreOnce and HPE Cloud Bank Storage performance improvements including faster fixed block read/write speed, increased write throughput, and synthetic full performance on HPE StoreOnce Catalyst.Integration enhancements for HPE Alletra 6000 and HPE Nimble All Flash including Peer Persistence support, orchestrated snapshots, and backup storage snapshot from either array.Improved speed of backups and restores while hosts, VMs, and data can move freely across data centers without impacting business applications.Integration enhancements for HPE Apollo 4000 systems including per-VM backup chains, new compression algorithms, Linux support expansion, and simplified Linux hardened repository wizard.

HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

HPE Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.Corrective maintenanceAs part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.Free firmware upgradesPart of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Logistics coordinationAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Proactive monitoringBy utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.Service Plans Features & BenefitsServiceabilityParts included or available at a discountReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performanceEnvironmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.EcoStruxure Asset AdvisorEcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.Flexible on site response timesChoose an on site response time that best meets your business requirements and budgetOnsite diagnostics & repairWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.

HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

Are you looking for a data protection solution that is always on and always protected? Hewlett Packard Enterprise and Veeam Offerings help you safeguard your data and help ensure you can rapidly and easily recover, should a situation arise – from human error to a malicious attack. For over 10 years, HPE and Veeam have been trusted to help you protect your data everywhere and rapidly recover your data in minutes, for business resilience, reduced risk, and fewer resource constraints. Our proven solutions help maximize data and application availability from on-premises to the cloud – and raise the bar on mission-critical availability. We give you choice and flexibility to place your data where it makes most sense, delivering our solutions as-a-service on and off-premises, and you pay only for what you need. Veeam solutions are fast, simple, automated, and simplify your operations with infrastructure that practically manages itself.What is new supporting point:Integration enhancements for HPE Alletra 6000 and HPE Nimble All Flash including Peer Persistence support, orchestrated snapshots, and backup storage snapshot from either array.Improved speed of backups and restores while hosts, VMs, and data can move freely across data centers without impacting business applications.Integration enhancements for HPE Apollo 4000 systems including per-VM backup chains, new compression algorithms, Linux support expansion, and simplified Linux hardened repository wizard.Improved parallel processing, backup chain management, and synthetic full performance on ReFS/XFS while providing ease of operation and management.HPE StoreOnce and HPE Cloud Bank Storage improvements to utilize HPE StoreOnce Catalyst immutability, provide faster backups/restores, and leverage low-cost object storage on-premises or in the cloud.HPE StoreOnce and HPE Cloud Bank Storage performance improvements including faster fixed block read/write speed, increased write throughput, and synthetic full performance on HPE StoreOnce Catalyst.

HPE Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.