Support for Unified CommunicationsChoose the support that’s right for your business Your company relies on its communications infrastructure to keep everyone connected anytime, anywhere, and on any device. Your collaboration environment is a strategic competitive differentiator in today’s digital world. Maintaining high availability and adoption rates with minimal risk are only the basic expectations from your internal customers. Selecting the right level of technical support is the first step to achieve the full potential of your infrastructure.That is where Software Support for Unified Communications comes into play. With three options of support to choose from (Basic, Enhanced, and Premium), this offer is designed to enable faster business outcomes, keep your company up to date with the latest technology, and give you peace of mind when it matters.Benefits- Increased uptime through rapid resolution of software incidents and proactive support and IT adoption- Better support experience with direct access to product experts- Faster return on your software investment, with onboarding assistance and seamless integration of the software into your current environment and workflows

Engineer experts focusing on hardware and software from Cisco and other providers. They’re your primary point of contact, accountable for multiproduct, multivendor issue resolution across your deploymentInnovate with confidenceCisco architecture experts are on hand to help you succeed.Focus on your businessWe’ll take the lead on managing complex solution issues so you can stay focused on serving your customers and running your business.Resolve issues quicklyAccelerate the problem-solving process with a solution-level service that fixes complex issues faster than product support.

Proactive support for network infrastructureSmart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.Solve problems fasterTechnical support, online resources, and smart capabilities help reduce downtime and promote business continuity.Improve efficiencyInventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.Stay up and runningReduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.

Proactive support for network infrastructureSmart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.Solve problems fasterTechnical support, online resources, and smart capabilities help reduce downtime and promote business continuity.Improve efficiencyInventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.Stay up and runningReduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.

Secure SD-WAN Plus LicenseIdeal for organizations reliant on apps served by SaaS, IaaS, or data center locations.Highlights:Cloud-based centralized management with open APIs and 24×7 enterprise supportTrue zero-touch provisioning and firmware updatesSite-to-site Auto VPNClient VPNTraffic shaping and prioritizationAutomatic WAN failoverSub-second site-to-site VPN failover and dynamic path selectionSource based routing and IP-based local breakoutCellular failoverGeo-based firewall rulesContent filteringIntrusion Detection & PreventionCisco Advanced Malware Protection (AMP)Advanced QoE analytics - Web app health - VoIP health - WAN health

Secure SD-WAN Plus LicenseIdeal for organizations reliant on apps served by SaaS, IaaS, or data center locations.Highlights:Cloud-based centralized management with open APIs and 24×7 enterprise supportTrue zero-touch provisioning and firmware updatesSite-to-site Auto VPNClient VPNTraffic shaping and prioritizationAutomatic WAN failoverSub-second site-to-site VPN failover and dynamic path selectionSource based routing and IP-based local breakoutCellular failoverGeo-based firewall rulesContent filteringIntrusion Detection & PreventionCisco Advanced Malware Protection (AMP)Advanced QoE analytics - Web app health - VoIP health - WAN health

Secure SD-WAN Plus LicenseIdeal for organizations reliant on apps served by SaaS, IaaS, or data center locations.Highlights:Cloud-based centralized management with open APIs and 24×7 enterprise supportTrue zero-touch provisioning and firmware updatesSite-to-site Auto VPNClient VPNTraffic shaping and prioritizationAutomatic WAN failoverSub-second site-to-site VPN failover and dynamic path selectionSource based routing and IP-based local breakoutCellular failoverGeo-based firewall rulesContent filteringIntrusion Detection & PreventionCisco Advanced Malware Protection (AMP)Advanced QoE analytics - Web app health - VoIP health - WAN health

Secure SD-WAN Plus LicenseIdeal for organizations reliant on apps served by SaaS, IaaS, or data center locations.Highlights:Cloud-based centralized management with open APIs and 24×7 enterprise supportTrue zero-touch provisioning and firmware updatesSite-to-site Auto VPNClient VPNTraffic shaping and prioritizationAutomatic WAN failoverSub-second site-to-site VPN failover and dynamic path selectionSource based routing and IP-based local breakoutCellular failoverGeo-based firewall rulesContent filteringIntrusion Detection & PreventionCisco Advanced Malware Protection (AMP)Advanced QoE analytics - Web app health - VoIP health - WAN health

Secure SD-WAN Plus LicenseIdeal for organizations reliant on apps served by SaaS, IaaS, or data center locations.Highlights:Cloud-based centralized management with open APIs and 24×7 enterprise supportTrue zero-touch provisioning and firmware updatesSite-to-site Auto VPNClient VPNTraffic shaping and prioritizationAutomatic WAN failoverSub-second site-to-site VPN failover and dynamic path selectionSource based routing and IP-based local breakoutCellular failoverGeo-based firewall rulesContent filteringIntrusion Detection & PreventionCisco Advanced Malware Protection (AMP)Advanced QoE analytics - Web app health - VoIP health - WAN health

Secure SD-WAN Plus LicenseIdeal for organizations reliant on apps served by SaaS, IaaS, or data center locations.Highlights:Cloud-based centralized management with open APIs and 24×7 enterprise supportTrue zero-touch provisioning and firmware updatesSite-to-site Auto VPNClient VPNTraffic shaping and prioritizationAutomatic WAN failoverSub-second site-to-site VPN failover and dynamic path selectionSource based routing and IP-based local breakoutCellular failoverGeo-based firewall rulesContent filteringIntrusion Detection & PreventionCisco Advanced Malware Protection (AMP)Advanced QoE analytics - Web app health - VoIP health - WAN health